7u775 Privacy Policy

📌 Introduction

7u775 ("we", "us", "the Company") operates the online gaming platform at 7u775.bet and is committed to protecting the privacy and personal data of every player ("you", "the User") who accesses or uses the platform. This Privacy Policy ("Policy") sets out in detail the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we apply to protect it, and the rights you hold in relation to your personal data.

This Policy applies to all personal data collected through your use of the 7u775 website, mobile browser experience, account registration process, deposit and withdrawal transactions, customer support interactions, and any marketing or promotional communications we send to you. By registering an account or continuing to use the 7u775 platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy.

🛡️ Our Privacy Commitments

1. Data Controller

For the purposes of applicable data protection law, the data controller in respect of the personal data collected through the 7u775 platform is 7u775 (the Company). The Company determines the purposes and means of processing personal data submitted by users of the platform and is responsible for ensuring that such processing is carried out in compliance with applicable law and with this Policy.

If you have any questions, concerns, or requests relating to your personal data or to this Policy, you may contact 7u775 using the email address listed in the footer of this website. We will acknowledge receipt of your request within 5 business days and aim to resolve all substantive enquiries within 30 calendar days.

2. What Personal Data We Collect

We collect personal data about you in the following categories, depending on how you interact with the 7u775 platform:

• Identity data: full legal name, date of birth, gender (where provided), and a copy of a government-issued photo ID (NID card or passport) collected during KYC verification.
• Contact data: mobile phone number, email address, and (where supplied) residential address. This data is provided by you at registration and may be updated via account settings.
• Financial data: your registered payment method details (e.g., your bKash or Nagad mobile number, the last four digits of your Visa or Mastercard), deposit and withdrawal history, and transaction records. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, device type and operating system, browser type and version, session timestamps, and general geolocation data (country/city level only, not precise GPS coordinates).
• Usage data: game play history, bet amounts, win/loss records, bonus usage, session duration and frequency, and navigation patterns within the 7u775 platform.
• Communications data: records of any messages, emails, or chat transcripts exchanged between you and the 7u775 customer support team, including the subject matter of any complaint or query you have raised.

3. How We Use Your Personal Data

7u775 uses the personal data we collect about you for the following specific purposes:

• Account management: to register and maintain your 7u775 player account, authenticate your identity at login, manage your account settings, and communicate important account-related notices to you.
• Service delivery: to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), credit winnings to your account, and apply bonuses as eligible.
• Legal and regulatory compliance: to conduct KYC identity verification, fulfil anti-money-laundering (AML) obligations, comply with fraud prevention requirements, and respond to requests from applicable regulatory or law-enforcement authorities.
• Responsible gaming: to monitor gameplay patterns for indicators of problem gambling, apply deposit and session limits requested by the player, process self-exclusion requests, and send responsible gaming reminders where relevant.
• Platform improvement: to analyse aggregated and anonymised usage data, identify technical issues, test new features, and improve the overall quality, speed, and reliability of the 7u775 platform for Bangladesh players.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal promotions (such as Eid, Pohela Boishakh, and BPL cricket season offers) via SMS or email, where you have not opted out of marketing communications. You may opt out at any time by contacting support.

4. Legal Basis for Processing

7u775 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to perform our contract with you (the Terms and Conditions), including account registration, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC identity checks, AML screening, record-keeping, and regulatory reporting.
• Legitimate interests: processing carried out to pursue 7u775's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: processing based on your freely given, specific, informed, and unambiguous consent — for example, in relation to optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Payment Data and KYC

All payment transactions on 7u775 are processed through encrypted, PCI-compliant payment channels. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, your payment details are transmitted directly to the relevant payment provider via an encrypted connection. 7u775 does not store your full mobile banking PIN, full card number, or internet banking credentials at any time.

KYC (Know Your Customer) verification is a legal requirement applied to all 7u775 players before their first withdrawal. As part of KYC, you will be asked to provide a copy of a valid government-issued photo ID (National ID card or passport) and proof of ownership of your registered payment method. KYC documents are stored securely using encrypted storage, accessible only to authorised compliance personnel, and retained for the period required by applicable anti-money-laundering regulations.

6. Cookies and Tracking Technologies

7u775 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to gather anonymised analytics about platform usage. We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing core platform functionality.
• Functional cookies: used to remember your language preference, display settings, and login state so that you do not have to re-enter your credentials on every visit.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the 7u775 platform — including which pages are visited most frequently, session duration, and error rates. This data is used exclusively to improve platform quality.

Most modern mobile browsers allow you to control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will affect the functionality of the 7u775 platform, and some features may not work as intended. 7u775 does not use cookies to serve targeted third-party advertising.

7. Sharing Your Personal Data

7u775 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors: we share the minimum necessary financial data with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your chosen bank) solely to process your deposit or withdrawal transaction.
• Game content providers: game studios and providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) may receive anonymised session and gameplay data for the purpose of game performance monitoring and RNG audit compliance. No personally identifiable information is shared with game studios.
• Regulatory and law-enforcement authorities: where required by applicable law, court order, or regulatory direction, 7u775 will disclose personal data to relevant governmental or law-enforcement bodies. We will notify you of such disclosure where legally permitted to do so.
• Service providers and technology partners: we engage trusted third-party service providers (such as cloud hosting providers, cybersecurity firms, and customer support platforms) who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.

In all cases where we share personal data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to process your data only for the purposes we have authorised. We do not transfer personal data outside of secured, contracted arrangements.

8. Data Retention

7u775 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law or regulation. The following general retention periods apply: active account data is retained for the duration of your account plus 5 years after closure; KYC and AML records are retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, in accordance with applicable anti-money-laundering regulations; financial transaction records are retained for a minimum of 5 years; communications with customer support are retained for 2 years.

When your data is no longer required for any legitimate purpose and no applicable legal retention obligation applies, 7u775 will securely delete or anonymise it. If you request deletion of your personal data and no legal retention obligation prevents us from complying, we will action your request within 30 calendar days and confirm deletion in writing.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data 7u775 holds about you. To exercise any of these rights, please contact us via the email address listed in the footer of this website:

• Right of access: you may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request, free of charge for one request per 12-month period.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests, subject to legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed or while you have raised an objection to processing.
• Right to object to marketing: you may object at any time to the processing of your personal data for direct marketing purposes. Once you object, we will cease processing your data for that purpose immediately and without charge.

10. Data Security

7u775 applies a comprehensive set of technical and organisational security measures to protect the personal data we hold against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption on all data in transit between your device and our servers; encrypted storage for all data at rest; strict role-based access controls limiting data access to authorised personnel on a need-to-know basis; regular security audits and penetration testing by independent cybersecurity professionals; and real-time fraud monitoring and anomaly detection systems applied to all financial transactions.

While 7u775 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 7u775 will notify affected players without undue delay and take all reasonable steps to contain, investigate, and remediate the incident.

11. Children's Privacy

The 7u775 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data from our systems and close the associated account. If you believe that a person under 21 has registered on 7u775, please contact us immediately via the email address in the footer.

12. Changes to This Privacy Policy

7u775 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made to this Policy, we will notify registered players by posting a prominent notice on the 7u775 homepage and, where practicable, by sending a notification to the email address or mobile number registered on your account. The revised Policy will display the updated "Last updated" date at the top of the document.

Your continued use of the 7u775 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, you should discontinue use of the platform and may request closure of your account by contacting us via the email address listed in the footer.

13. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way 7u775 processes your personal data, please contact our data privacy team using the email address listed in the footer of this website. We respond to all privacy-related enquiries within 48 hours during standard Bangladesh business hours (BST, UTC+6), and aim to resolve all substantive requests within 30 calendar days.

When contacting us about your personal data, please include your registered mobile number and a clear description of your request or concern so that we can verify your identity and respond accurately. Please do not include sensitive information such as passwords or full payment details in your message.